Sourock realizes the importance of fast and important shipping. It understands how important it is for the customers to receive products purchased by them in excellent condition and in a fast and efficient manner. This is why we have tied up top courier services like FedEx and DHL as they are reliable and known for their timely deliveries.
We have a shipping policy in place to ensure the timely and efficient delivery of products to our customers. Here are the salient features of this policy that are easy to understand for all customers.
- Sourock ensures delivery of products at the address of the customer within 10-12 working days. This includes manufacturing and dispatch from the warehouse if the product is not already ready.
- We send the electronic receipt of purchase to the customer as soon as the order is confirmed.
- We also send a code using which the customer can track the progress of his order. The customer can know the exact day on which the product will be delivered to his address with the help of this feature.
- We have tie ups with courier companies like UPS, DHL, and FedEx to provide shipping services to our customers.
- Please make sure that you have provided the exact physical address with the nearest landmark to get the product on time. Many customers give their P.O address which makes it difficult to track their real address for us.
- If you have any queries after ordering a product on our website, you can contact us at [email protected] to get answers from them.
- The time frame of 8-10 days of delivery time does not apply to custom jackets. Once the order has been confirmed, we will notify the customer of the time frame within which he can expect the delivery of his custom made jacket.
The delivery time of products ordered on our website is not definite. There can be unforeseen circumstances compelling us to delay the delivery of ordered products from our website.
Sourock delivers products to all parts of the world. Shipping is free for customers living in the USA, UK, and Canada. Standard shipping charges apply to customers living in other countries of the world. Please consult the website to know the shipping charges applicable to products delivered in your country. A flat rate of shipping is applicable to a large number of countries. However, shipping may be higher for some countries in Eastern Europe, South America, and Africa.
In case a product changed by the customer on account of ill fitting, shipping charges for returning the product back to us have to be borne by him. In some countries, import duty is levied on goods imported from foreign countries. If this is the case in your country, the responsibility of paying this tax or duty lies on you. Please check the rule for importing a product beyond a certain value before ordering it on our website. The rates of products mentioned on our website are excluding the shipping charges. Please order products keeping shipping charges in your mind