Sourock takes great care in ensuring that all its products are not just good looking but also high quality and long lasting. The company makes use of the highest possible quality fabrics and accessories to make sure that all its garments are crafted to perfection. We have a long list of satisfied customers who keep coming back to us whenever they need beautiful and fashionable garments. However, there are certain queries in the minds of our customers that are being answered on this page.
Q1. How many days does it take for the product to reach my address?
Answer: It takes a minimum of 10-12 working days to ship the product to the address of the customer. We make use of fast and very efficient courier services like DHL and FedEx to ensure timely delivery of products.
Q2. What fabrics are used for making garments?
Answer: Most of the products sold on Sourock are crafted using genuine quality leather. Many outfits are also offered in faux leather fabric. We also have a large collection of cotton jackets on our website.
Q3. What if the product does not fit me nicely?
Answer: We encourage every customer to take help from a size guide on our website before ordering a product. If however, the product is not good fitting, you can send it back to us for exchange of the same.
Q4. How can I make payment for my purchase?
Answer: We have various payment methods for our customers. You can pay using a credit card, PayPal, and through Pay with Amazon. You will get a receipt of your payment which confirms that we have received the money from your side.
Q5. How can I track the progress of my order?
Answer: For the convenience of our customers, we have provided a feature on our website using which they can track the progress of their order and the anticipated time within which they should receive the order at their address. We sent a code to the customer which can be used to tracking the progress of the order.
Q6. Can I return a product that is defective?
Answer: Although we try to make sure all products sold on our website are in excellent condition, there is this rare chance in which you may receive a defective product. You should inform us within 2 days of receiving such a product and we shall provide instructions to help you in sending the product back to us. We gladly send a new product after receiving the defective product.
Q7. Do you sell customized jackets?
Answer: Yes, we have craftsmen who can turn the design sent by you into a real outfit. Just upload the design in the form of a sketch or image to us and we shall make the custom jacket for you.
Q8. Do you have warehouses?
Answer: Yes, Sourock has warehouses in several locations across the world where we keep the best selling products ready to be shipped to the address of our customers.
Q9: I like a men’s jacket design. Can I have it made for me, a woman?
Answer: Yes, this is very much possible. Just send us your correct size to enable us to create the same design in your size.
Q10: Can I contact you if I have other questions in mind?
Answer: Yes, you can easily contact us by sending your queries at [email protected] and we shall respond to your queries as soon as possible.