Returns and Exchange
At Sourock.com we are committed to providing a smooth and hassle free Returns & Exchange process. Which is why we offer a peace of mind 30 days returns and exchange policy to our customers?
If you are not happy with your purchase due to any reason, you could send the item back to us within 30 days of receiving it. Our customers are our priority because after all, it is them who have made what we are today.
We have learned from our experience of years that most returns are due to the wrong size ordering this is due to a very common mistake made by most online shoppers and that is the influence of their domestic size chart. Most buyers use to buy online according to the size they generally wear while a medium in the USA is different in the EU or UK and is entirely different in Australia & rest of the world, however since we sell globally we cannot have a region-specific size chart
We do have our own size chart which is why we request our buyers to please double, triple check their measurements with our size chart. This will save both of us the hassle of returns and exchange. If unsure about size, please email us at [email protected] or opt to have a custom (made to measure) jacket by giving us your measurements and having a jacket custom made to your exclusive measurements.
Following is our Returns & Exchange Policy:
RETURN & EXCHANGE POLICY
If you wish to return any item purchase from us, please observe the following:
- Please email
us at [email protected] about the
defective merchandize you have received or if you wish to change your size
and request for an RMA (Return Merchandise Authorization) number.
(Please be aware that without RMA we might not be able to accept returns)
- We will reply to your email with return instructions.
- Once the merchandize is received and inspected, we will either refund or exchange as per customer's requirements.
Please note that returned items MUST be unused, in original condition/packaging they were received in and with all the tags and labels attached.
Please return your items with insured postal service or courier to avoid loss due to item being lost as Sourock.com cannot be held liable for the missing of items in transit for returns from buyers.
Customers are responsible for return shipping charges unless they have received something SIGNIFICANTLY NOT AS DESCRIBED.
If the buyer selects wrong size so we will not be responsible at all.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
- Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
- Discount on the next purchase (up to 50%)
- Gift certificate (Could be used for next purchase)
Please note that Custom (Made to measure) items, discounted items and Items on SALE are Non-Returnable and Non-Refundable.
However, if a custom made item has to be altered, we could do it for FREE if buyer pays for both way shipping charges. This doesn't apply for discounted/promotional items or items on grand sale.
During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
In case of refund request due to mind change, cost of shipping will NOT be refunded which again will be between $18 to $54 according to the location of buyer in the world even if the shipping is FREE for the item,
Address: 3944 Kembery Drive Chicago, IL 60603
Please contact us at [email protected] if you need further information or clarification on Returns/Exchange policy.